When will I get my item(s)?
Please Note: We cannot control the holiday shipping rush. Order Early To Prevent delays during holidays.
Please allow 7-10 Business days for standard shipping in the U.S. It takes 12 business days for a custom unit to ship.
Shipping can be expedited at customer's request to 3-5 days, there is an additional $30 fee for this service. This does NOT include wigs or custom coloring.
We do NOT ship on Saturdays. ANY Items Purchased After 1pm EST on Friday Will Process On The Next Business Day (The Following Monday).
If your tracking information states that your package was delivered and you have not received it. You must address this with the United States Postal Service. The Hair Gawds does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
Over night service is not available for P.O. Box, APO, Hawaii, Alaska, and all international orders. PLEASE CONTACT US TO ARRANGE FASTER SHIPPING. WE DO NOT GUARANTEE OVERNIGHT SERVICE. Cutoff time for all express service is 1PM EST - if you purchase before 12:00pm EST, we will make every attempt to process your order on the same business day, and you should receive your item(s) within 7-10 days after placing your order.
If you have not received your hair within 10 days please contact us as soon as possible so that we can track your order.
Any item that is shipped and returned will be held for 30 days. All Unclaimed Deliveries Will Be Added Back To Our Inventory After 30 Days.
**Please note that we require a signature for ALL Items purchased and will only be able to ship items to addresses confirmed by Paypal.